If your complaint concerns a board member, rather than a member of staff, you should write formally to the individual concerned. In your letter you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking. You can expect your complaint to be acknowledged within 7 working days of receipt. You should get a response and an explanation within 15 working days. Our contact details can be found on the Contact Us part of the Holland House Hargeisa Website.
Contact Us part of the Website. You must do this within 10
days of receiving the written response from the Director of Operations.
Note. If your original complaint was against the Chair of the Board, then the final stage will be handled by the President, or by the Vice Chair of Holland House Hargeisa and/or any nominee by the board. This response is final.